Customer Support Operations

Responsibilities

The customer support team focuses on the skills to build and maintain good customer relationships. To help customers have confidence and trust in choosing products and services. Business to Business

• Follow the interests and understand the needs of the customers.
• Help, present and advise. When customers have problems with products and services
• Therefore need people with good interpersonal skills and able to work under pressure
• Have a passion for service

Work 5 days/week, Wednesday-Sunday;

Remote Work: Wednesday-Sunday; 6:00 P.M. – 02:00 A.M.

Requirements

• Bachelor’s Degree in Marketing, Management, Business Administration or other related fields
• At least 1 year experience in Customer Service
• Able to work under pressure, positive thinking and service-minded
• Good personality and interpersonal skills
• Sociable and good-natured
• Able to travel to other provinces or abroad

Skills:

• Understanding customers’ needs
• Communication Skills have the skills to communicate in Thai
• Relationship Building: Having the skills to build and maintain relationships with customers.
• Product Knowledge Have knowledge about the product.
• Remote Work Skills have the skills to work remotely / off-site.
• Collaboration Skills have the skills to work together.
• Understand Omni Channel Marketing, able to use various communication channels and customer service both Offline and Online “Omni Channel” is a multi-channel and integrated customer service and communication channel, both offline and online. This helps in collecting all customer information. to make accessing customer information easy and fast

*Please attach your resume, portfolio, or CV.