Responsibility
The customer service team focuses on the skills to build and maintain good customer relationships. To help customers have confidence and trust in choosing products and services.
-Follow the interests and understand the needs of the customers.
-Help, present and advise. When customers have problems with products and services
– therefore need people with good interpersonal skills and able to work under pressure
– Have a passion for service
Qualifications
-Bachelor’s Degree in Marketing, Management, Business Administration or other related fields
– At least 1 year experience in Customer Service
– Able to work under pressure, positive thinking and service-minded
– Good personality and interpersonal skills
– Sociable and good-natured
– Able to travel to other provinces or abroad
Skills:
– Understanding customers’ needs
– Communication Skills have the skills to communicate in both Thai and English (Will be given special consideration)
– Relationship Building: Having the skills to build and maintain relationships with customers.
– Product Knowledge Have knowledge about the product.
– Remote Work Skills have the skills to work remotely / off-site.
– Collaboration Skills have the skills to work together.
– Understand Omni Channel Marketing, able to use various communication channels and customer service both Offline and Online
“Omni Channel” is a multi-channel and integrated customer service and communication channel, both offline and online. This helps in collecting all customer information. to make accessing customer information easy and fast
– Able to communicate well in English